Troubleshooting

Google login fails

Check:

• whether Google login itself completed
• whether the browser session is stale
• whether the extension is using the intended Google account

License binding fails

Check:

• whether the license key is valid
• whether the bound customer email matches the purchase record
• whether the license has expired
• whether the activation limit has been reached

Paid features are suddenly locked

Check:

• license expiry
• subscription state
• whether the backend config endpoint is returning a blocked or grace entitlement

Connector errors

Check:

• API key validity
• model availability
• proxy or firewall restrictions
• plan gating for the connector type

Scheduled messages do not personalize correctly

Check:

• whether the contact exists in the customer store
• whether the message uses supported variables like {{name}}
• whether the task actually ran successfully

What to collect before contacting support

Support can help much faster if the user provides:

• the visible error message
• screenshots of the failing workflow
• whether the issue affects one user or many
• whether it is a login issue, entitlement issue, or workflow issue